Privacy Policy

Welcome to www.favish.in (the "Site"), owned and operated by Urban Exports Pvt. Ltd., selling under the brand name hoi polloi.

This Privacy Policy (the “Policy”) applies to information collected on the Site and through any location. You may be accessing our Site from a computer or mobile phone device and this Policy governs your use of the Site regardless of how you access it.

We take the privacy, security and confidentiality of your information, including any personally identifiable information ("PII" or “Personal Data”) extremely seriously, and use commercially practicable precautions to safeguard it. Please review this Policy carefully as it will let you know what information we collect, why and how we will treat it once collected, and the ways in which you may update or correct your information or opt out of receiving certain communications. Please keep your Personal Data accurate, current and complete at all times. Reach out to us should you have any questions or concerns regarding this Policy. If we are unable to address your issue immediately, we will respond as soon as possible.

By accessing the Site or allowing someone else to do so, on your behalf, you are consenting to our use of your information (both personal and non-personal) in accordance with this Policy.

What Information Is Collected?

While not necessarily personally identifiable, we may collect and store information that you provide to us via the Site or that you provide to our Customer Service Department, as further described below.

1.Personal Data

We may collect certain Personal Data provided by our customers including names, date of birth, gender, billing and shipping addresses, email addresses, telephone numbers, credit card numbers and/or expiration dates. Some examples of when such collection may occur are as follows:

  • When you make an online purchase, we may collect and use your Personal Data to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations (or other transactional information) and/or to provide customer service and/or future promotional offers and information that might be of interest to you.
  • If you create an online account with us (this is not necessary to use the Site) so that you can keep track of your orders, we may collect and use your Personal Data to keep you updated about special offers, send updates related to the Site, and facilitate checkout during purchases.
  • We may also collect and use Personal Data if you participate in a promotion (e.g., contest, sweepstakes) that we sponsor. This information will be subject to the terms accompanying such promotion and this Policy, and will be used to fulfill the terms of the promotion and to contact you regarding promotional and special offers, sales, and new features available through the Site.
  • We also may obtain, collect and aggregate information (including Personal Data) provided to us by our marketing service providers and other vendors.
  • The above section provides examples of the Personal Data that we may collect through the Site and the manners in which we may use such Personal Data. If you do not want us to collect your Personal Data, please do not provide it to us.

2. Non-personal Data

When you use the Site, including by browsing our merchandise and/or contacting us with inquiries, we collect certain non-identifiable information ("Non-Personal Data") and receive such information from various third parties. Non-Personal Data cannot be used to specifically identify you. The Non-Personal Data we collect includes, without limitation, Internet Protocol (IP) addresses, Internet browser information, other characteristics of the device you are using to access the Site, domain names of your Internet Service Provider (ISP), your approximate geographic location, a record of your usage of our Site, and the time of your usage. This information is used to analyze and to improve the Site and to provide our customers with a fulfilling shopping experience. Non-Personal Data may be combined with Personal Data, in which case, it may be viewed as Personal Data. However, where the data remains non-personally identifiable, it will still be viewed as Non-Personal Data. We provide additional information on our Non-Personal Data collection below:

Cookies and Other Session Identifiers:

We and our service providers may use cookies, pixel tags, web beacons, Adobe flash technology and other similar technologies, which allow us to, among other things, optimize our Site and to understand traffic and usage patterns. Additionally, if the settings on your location-aware device allow us to receive geo-location data or information, we may collect that information automatically.

A “cookie” is a small data file that is sent to your web browser and placed on your computer or device when you access a website. Cookies allow parties (including us, our service providers and others) to track your activities on the Site; track clicks, purchases and conversion; recognize your computer or device so that you are able to save your preferences and stay logged in to the Site without having to re-enter your account credentials; deliver customized content, messages and advertising to you; preserve the contents of your shopping cart; and otherwise enhance and personalize your experience on the Site. If you do not want information collected through the use of cookies, most devices allow you to decline the use of cookies. We recommend that you leave cookies turned on because if you elect not to allow them, you may not be able to use or to enjoy all of the services and features of the Site.

We may use Flash cookies and other similar technologies, which allow a website to store certain information locally on an individual's computer or device and then access and use that information to enhance and facilitate certain Site experiences, processes and functionality. Flash cookies are different from other cookies and may not be removed in the same manner. More information about both kinds of cookies is available at www.allaboutcookies.org.

We also use web beacons (also known as “clear GIFs” or “pixel tags”) for similar purposes as cookies. These beacons are typically one-pixel images that are embedded in the Site or in a communication, such as an email message. These technologies help us to verify when a certain page of a Site is viewed, when a message is opened and when links or other content in a message are clicked or viewed.

Mobile Access and Social Media Platforms:

If you use a social media platform (such as Facebook) or a mobile device or application to interact with the Site, that platform or application may have a specific privacy statement that governs the use of Personal Data related to it. For example, if you use a mobile application and your mobile device's settings allow it, we may collect mobile location information from your device, whether or not you are logged into our Site. If you have questions about the security and privacy settings of your mobile device please refer to instructions from your mobile service provider or the manufacturer of your device, and for any third-party platform you use to access the Site, please review their privacy policies and terms of use.

How Can I Access, Correct and Update My Personal Information?

You can access, correct and/or update certain personal information that you have provided to us within the "My Account" area of the Site.

How We Use the Information Collected?

1. Personal Data

We may use Personal Data as necessary and to fulfill your requests, including in the following ways:

Access and Use: If you provide Personal Data in order to obtain access to or use of the Site, we will use the Personal Data to provide you with and monitor such access and use.

Internal Business Purposes: We may use your Personal Data for internal business purposes including, without limitation, to help us improve the content and functionality of the Site, to better understand our users, to protect against fraudulent activities, to manage your account and to generally manage the Site and our business.

Marketing:We may use your Personal Data to contact you for certain marketing and advertising purposes, including, without limitation, to inform you about offers, contests or surveys which may be of interest to you and to display content and advertising on or off the Site which may be of relevance to you.

Customer Service: If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided, for example to resolve a customer service issue.

Aggregated Personal Data: We (either directly or through a service provider) may conduct research on our customer demographics, interests and behavior based on Personal Data and other information.

Do We Share Your Information?

We do not share or sell any Personal Data provided to us except with your consent or as described in this Policy. In some cases your permission will be implied from the nature of the service requested or the transaction undertaken. Examples of instances in which we share your Personal Data are provided below:

Order Fulfillment: If you choose to make a purchase on the Site, we may provide certain information such as your credit card number, billing address and other information related to such purchase, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card or ship the products).

Business Transfers: As with any business, it is possible that the ownership of the business may change or certain business or corporate assets may be bought or sold. If this occurs, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor or acquirer of either our Company or our eCommerce service provider will continue to have the right to use your Personal Data and other information in accordance with this Policy.

Subsidiaries and Affiliates:We may also share your Personal Data with our subsidiaries and/or affiliates consistent with this Policy. Our subsidiaries and affiliates will be bound to treat and to maintain any Personal Data in accordance with this Policy.

Agents, Consultants and Related Third Parties:We, like many businesses, sometimes engage other companies to perform certain business-related functions on our behalf so that we can focus on our core business. Examples of these services include, but are not limited to, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. In connection with services those partners provide for us, we may grant them access to certain Personal Data.

Third Party Marketers: We may also share information with other marketers whose products or services we feel may be of interest to you. If you prefer we do not share your Personal Data with these types of parties, please email us at care@favish.in.

Legal Requirements:We may disclose your Personal Data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of other customers or users, (iii) to act in urgent circumstances to protect the personal safety of users of the Site or the public or (iv) to protect against legal liability or potential fraud, as determined in our sole discretion.

Other uses:If we intend to use any Personal Data in any manner that is not authorized herein, we will inform you of such anticipated use prior to or at the time at which the Personal Data is collected and obtain your consent prior to such use.

2. Non-Personal Data

As noted above, Non-Personal Data does not and cannot be used to personally identify you. We may use such information for any lawful purpose, including sharing Non-Personal Data with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.

How We Protect Your Personal Data?

We use a variety of industry-standard security technologies and security measures to help protect your Personal and Non-Personal Data from unauthorized access, use, or disclosure. We also make reasonable efforts to restrict access to Personal Data to employees, contractors and agents who need to know the information to provide or improve our services. Unfortunately, no transmission of data is guaranteed to be completely secure, therefore any transmission of Personal Data is done at your own risk and we assume no liability for any damage suffered by you caused by the interception, alteration or misuse of information during transmission. Please keep this in mind when disclosing any Personal Data via the Internet or by email.

Please note that you can play an important role in the security of your Personal Data. For example, if you elect to set up an account on the Site, you will be asked to provide a valid email address and password. We recommend you select a password with at least 8 characters and consider adding numbers or special characters to further strengthen your password. In order to help protect your personal information, you should be careful about providing your password to others and change it periodically. If you become aware of any loss, theft or unauthorized use of a password or any issue of security with regard to our Site, please contact us at care@favish.in.

We do not and will not, at any time, ask you to provide your Personal Data or other personal information in a non-secure or unsolicited email or telephone communication. If you receive such an email, please contact us to bring it to our attention. Identity theft and "phishing" are of great concern to us.

What Choices Do I Have Regarding my Personal Data?

We are dedicated to respecting the choices you make and communicate to us regarding your Personal Data. You can update your contact information through a User Account on the Site (if you have one), or by writing to us at the address provided herein. In addition, you may:

Limit the Personal Data You Provide: You can disable cookies and/or decide not to register an account with us. Please be aware that if you take these actions, you may not be able to use certain functionalities of the Site. For instance, you must provide payment and shipping information for each transaction in order to purchase goods and services on the Site.

Third Party Advertisers: We may use advertisers, third party ad networks, and other advertising companies, to serve advertisements on our Site and on third-party websites. This Policy does not cover the collection and use of information by such advertising companies. Please be advised that such third parties may gather information about your visit to our Site (such as through cookies, web beacons, pixel tags and other technologies) to enable them to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered.

What Happens When I Link To or From Another Website?

The Site may contain links to other websites not operated, controlled by or affiliated with us. The policies and procedures set forth herein do not apply to such sites. The owners and operators of all those sites are responsible for all Personal Data and Non-Personal Data provided, collected, maintained, stored or otherwise disclosed on those sites, if any. Third party links on the Site do not imply that we endorse or have reviewed the third party sites, including their privacy policies. Please contact those sites directly for information on their privacy policies.

If you have accessed the Site through a link from certain of our advertising or marketing partners, the information you provide to us through these links is collected by us, and our use of such information is governed by this Policy.

Do Not Track Policy

Please note that our Site is not configured to respond to "Do Not Track" browser settings. For information about “Do Not Track” visit www.allaboutdnt.org.

Children’s Privacy

Protecting the privacy of children is extremely important to us. Our Site is not directed at children under the age of 13, and we do not knowingly collect or intend to collect Personal Data from anyone who is under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on our Site, we will endeavor to delete the information from our records.

User Generated Content

Our Site enables users to post their own content, for example by writing product reviews. You should exercise caution if you decide to disclose your personal, financial or other information in a submission. We are not responsible for user generated content and it remains the sole responsibility of the person who submitted it.

How Will I Be Informed About Changes Regarding This Policy?

We may need to update this Policy in response to changes in our Site and for business and/or technological reasons. We reserve the right to update, change, amend or modify this Policy at any time and from time to time without prior notice. Please review this policy before you provide any Personal Data and periodically on an ongoing basis.

If we make any material changes (as determined by us) to this Policy, we may post a notice on the Site notifying users of the changes. In some cases, we also may send an email notifying registered users of upcoming changes.

When we post changes to this Policy, we will revise the “Last Updated” date at the top of the Policy. Your continued use of the Site after any changes or revisions to this Policy become effective shall indicate your agreement with the terms of such revised and then-current Policy.

How to Contact Us

If you have any questions about this Policy, please contact us via email through care@favish.in. Please allow thirty (30) days for a response.